Our Return Policy in short
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Return Conditions

You can return the product within 14 days of delivery. The product and the packaging must be in new condition. If the product or packaging is ruined or soiled the product shall not be refunded. Make sure to include contact information with the return and if possible, please provide us with a tracking number.

oskar&ellen will make a refund of eligible returns. If you paid by invoice, we will need a bank account number to transfer the money back to. The easiest way is to e-mail it to us along with a brief description of your case.


Returning A Package

If a returned item is shipped international, please clearly mark the package 'RETURNED GOODS', to avoid any Customs charges. oskar&ellen is NOT responsible for any return Customs charges made. Any charges incurred are the responsibility of the customer.


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Would you like to switch to another product?

Return the product you have received and send us an e-mail telling us which product you would like instead.


Transport Damage

If the product is lost or you, upon receiving, notice that the item has been damaged during transport, you should immediately report this to us.


Unclaimed Packages

For packages that are not cashed at your post office within 14 days, oskar&ellen reserves the right to charge you a handling fee to cover return shipping and freight companies' administrative costs.


Any questions? We are glad to help out: weborder.oskarellen@telia.com