- Always contact oskar&ellen before returning any items. firstname.lastname@example.org so we can give you the warehouse address.
- You can return the product within 14 days of delivery.
- The product and packaging must be in new condition.
- To avoid any Customs charges please clearly mark the package 'RETURNED GOODS oskar&ellen''
- If a package is unclaimed you might have to pay a handling fee.
You can return the product within 14 days of delivery. The product and the packaging must
be in new condition. If the product or packaging is ruined or soiled the product shall
not be refunded. Make sure to include contact information with the return
and if possible, please provide us with a tracking number.
oskar&ellen will make a refund of eligible returns. If you paid by invoice, we will need a bank account number to transfer the money back to. The easiest way is to e-mail it to us along with a brief description of your case.
Returning A Package
If a returned item is shipped international, please clearly mark the package 'RETURNED GOODS', to avoid any Customs charges. oskar&ellen is NOT responsible for any return Customs charges made. Any charges incurred are the responsibility of the customer.
Would you like to switch to another product?
Return the product you have received and send us an e-mail telling us which product you would like instead.
If the product is lost or you, upon receiving, notice that the item has been damaged during transport, you should immediately report this to us.
For packages that are not cashed at your post office within 14 days, oskar&ellen reserves the right to charge you a handling fee to cover return shipping and freight companies' administrative costs.
Any questions? We are glad to help out: email@example.com